Get on the Schedule
Send the request with the service first, or call if the house is cold right now.
Request Heating or Cooling Service
Start with the service. The other fields are there so the booking call can be short.
Request sent. Watch for our call to book the visit.
That did not go through. Call (216) 625-0420 and we’ll book the visit by phone.
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Photos help: once the form is sent, email pictures of the unit’s label or the trouble spot to office@archwoodheatingac.com.
After the Request Goes In
The request lands with the office, and the reply comes by the method you picked: a phone call to set the visit, or an email if that suits you better. If the house has no heat or the air conditioner quit in a heat wave, say so at the top of the description.
Expect a few questions on the call that the form can’t cover: whether the system is running at all, when it last worked properly, and whether anyone at the house smells gas or hears an alarm. A gas smell or a carbon monoxide alarm is not a service request. Leave the building and call 911 or the gas company’s emergency line from outside.
Ready for the Technician?
Tick what you’ve done, then press the button to see what’s left before the visit.
Nothing checked yet. Tick the items you’ve finished and press Check the List.
Getting the House Ready
Most of a visit happens at the equipment, so the path to it matters. In a basement that means moving storage boxes away from the furnace or boiler and leaving the stairs clear. Outside, it means a gate that opens and a few feet of room around the condenser. Write down the thermostat setting before anyone changes it, because the setting the system was struggling with is part of the diagnosis.
The full list, with what the technician usually checks first for each kind of job, is in the visit preparation guide.
Requests and Photos
What should I put in the request?
Say what the system is doing in plain words: no heat at all, heat that comes and goes, a rattle at startup, warm air from the vents, water by the furnace. Add the type of system if you know it and the street address with the ZIP code, so the call that books the visit can be short.
How do I send photos of the furnace or the outdoor unit?
The form takes words only. After you send it, email the photos to office@archwoodheatingac.com with your name and street in the subject line. A clear shot of the rating label and one of the trouble spot are the most useful.
Which label photo helps most?
The rating plate inside the furnace door or on the side of the outdoor unit, the one with the model and serial numbers. With that number the technician can bring the right igniter, capacitor or sensor instead of making a second trip for the part.
I manage several units in one building. Can one request cover them?
Yes. Choose Commercial, list the unit or suite numbers in the description and name the on-site contact. The property manager’s checklist lists what else speeds up a multi-unit visit.